What is the first phase of the problem-solving approach?

The first phase of the problem-solving approach is scanning. This phase involves identifying and understanding the problem or situation at hand. In this context, scanning refers to gathering information and assessing the environment to recognize potential issues or areas that require attention. It sets the stage for more in-depth analysis and critical thinking that will follow in later phases.

This initial step is crucial as it helps clarify the nature of the problem and may include gathering data, reviewing existing policies, and identifying stakeholders. Engaging in scanning allows one to outline the scope of the problem effectively and can lead to more effective solutions down the line. It acts as a foundation for the subsequent phases, such as identification, where specific problems are pinpointed, and implementation and evaluation, which focus on applying and reviewing solutions.