What is the first step in a personnel investigation?

The first step in a personnel investigation is to interview the complainant. This step is crucial as it provides a foundational understanding of the issue at hand. The complainant often has firsthand knowledge of the incident or problem being reported, and their account can outline the specifics of the situation that need to be investigated. This interview can help clarify the details, motives, and context surrounding the complaint, leading the investigator to formulate a clear direction for the investigation.

By engaging with the complainant first, other steps—such as gathering evidence or interviewing witnesses—can then be more effectively conducted since the investigator has already established a clear understanding of the primary concerns and allegations. This approach facilitates a more comprehensive and organized investigation process.